We take your privacy very seriously. The simple version is that we will not ever share your personal information with any person or business outside the scope of our business with you. We do not ever create, or sell marketing lists for profit and only use your infomation as necessary through common business practices. We only use your information to arrange travel, create a listing on our site for travel partners, or to send you emails that you have either subscribed to or are necessary in the course of doing business with us. With respect to what appears on the public pages of this site, this is already public information. We would only disclose our travel partners contact information on the website if they so wish us to do so.
We encourage you to read on to familiarize yourself with our all of of policies and remind you that it is up to you to do so.
Soul Free Travels is a subsidiary of Photocentric Travels, LLC and is based in Austin, Texas. USA. References to ‘Soul Free Travels, ‘we’, ‘our’ and ‘us’ means – Soul Free Travels and Photocentric Travels, LLC.
At Soul Free Travels and Photocentric Travels, LLC referred to as Photocentric Travels, we understand that how we collect, use, disclose and protect your information is important to you. That’s why we’re committed to constantly updating our privacy policies and processes to ensure they we are using best practices and meeting the standards of all relevant local legislation to the United States and the General Data Protection Regulations (GDPR) which was recently introduced in the European Union. We think this was an important act and we choose to comply.
Depending on the circumstances, in the course of providing a service to you, Soul Free Travels may collect and hold personal information such as:
Information that we collect (such as about your health or religion) may be considered “sensitive information”. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive information on the condition that we have your consent. If you visit our website or use our mobile applications, we may also collect information that is not personal information to improve the experience for our customers. This information may include the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
All participants of Soul Free Travels designated trips may be asked to authorize us to use his/her image (such as a photograph, videotape, film or pictorial representation or recorded voice) for advertising purposes. If you do not wish for this to happen, please notify us in writing using the contact details below. Be assured, we will ask for you’re your explicit permission with respect to using your likeness.
You may volunteer this information when you request information from us, contact us (and vice versa), make a booking, register interest for an event, subscribe to one of our newsletters, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media, by speaking to a consultant in person or remotely, or any other engagement we or our business partners have with you.
We may also receive the information from a third party, for example:
We will update your information whenever we can to keep it current, accurate and complete.
You represent and warrant to us that you have obtained all required consents and are fully authorized to disclose all personal information you provide to us including without limitation personal information of your friends and family members provided in connection with making travel bookings.
We collect personal information about you so that we can perform our business activities and functions and to also provide the best possible quality of customer service.
We may collect, hold, use and disclose your information for the following purposes:
When you provide your email address to Soul Free Travels to make an online booking, your contact details may be retained even if the transaction is not completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and as a result of this you may receive a follow up inquiry email. This email will contain information on what action, if any, you can choose that will direct us to cease any further contact with you or destroy the personal information we have collected about you.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
We may disclose your personal information as follows:
When you provide, or otherwise allow us to collect, your personal information, you consent to your personal information being disclosed to relevant related overseas entities and third party overseas recipients, as set out below.
By using our products and services, you agree that we will not be required to ensure that third party overseas recipients comply with United States and/or GDPR privacy laws or otherwise be liable or accountable for how the recipient handles your personal information.
We deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please contact us in writing using the contact details below.
Companies to whom personal information is disclosed which are registered in the United States may be required to provide information under the USA PATRIOT Act H.R. 3162.
Soul Free Travels and Photocentric Travels have implemented various physical, electronic and managerial security procedures in order to protect personal information from loss and misuse, and from unauthorized access, modification, disclosure and interference. We regularly review security and encryption technologies and will strive to protect your personal information as fully as we protect our own confidential information.
We do not currently accept online payments on our site. We have found this to be a best practice in the nature of our business. Any monies you pay for deposits, tours, plan to go fees, etc are held either by the travel partner directly or by our Host Agency, M Travel/CTM. We do not store your banking/credit card information anywhere online.
When we make payments on your behalf, we ensure best practices are used with our travel partners.
Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is inherently insecure, any personal information or other information you transmit to us online is transmitted at your own risk.
We may not be able to provide the requested products or services to you, either to the same standard or at all;
We may not be able to provide you with information about products and services that you may want, including information about discounts, sales or special promotions; or
We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
You can inquire about personal information we hold about you by using the contact details below. We will need to verify your identity before disclosing personal information. Please allow up to 10 business days for us to process your request, however, we will do our very best to deal with your request sooner.
You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you using the contact details below. There is no fee to make an inquiry or request in relation to your information, or for us to add to, correct or update our records.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We may from time to time use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can contact us using the contact details below to opt-out of receiving phone and postal updates. You can opt-in in future if you wish to receive these updates again.
We do not share, sell or rent information to any third parties for the purposes of direct marketing.
Use of Tools/”Cookies” & Links To Other Websites
If you believe that your privacy has been breached, please contact our Privacy Officer using the contact information below and provide details of the incident so that we can investigate it.
We request that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to our Privacy Officer using the contact details below. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our inquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.
You can contact our Privacy Officer by:
calling us at +1 512 348 7622
emailing us at email@example.com
Our Privacy Officer will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will always aim to ensure that your query or complaint is resolved in a timely and appropriate manner.